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Home »
Frequently Asked Questions
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Printing Process
Designing Your Own Artwork
Shipping, Payments, Fees, and Refunds
Turnaround Time
Printing Process
- What type of
printing process is used?
All products
are printed and cut by huge multi-million dollar presses using the "four
color" or "CMYK" printing process with full bleed. The four color
process is an industry standard whose results can be seen at any news or
magazine stand. During this procedure, small dots of Cyan, Magenta,
Yellow, and Black are printed on the paper in a precise fashion forming
a full spectrum of colors. The end result is high quality, photo
realistic printing at an affordable price.
- What is full
bleed?
All products we offer are printed in full bleed.
Full bleed ensures that ink covers the entire area of the final product.
In this process the image is printed larger than normal. After printing
is complete, the excess area is trimmed away. Please see What
is a trim line? below for more information.
- What does 4/0, 4/1,
and 4/4 mean?
These numbers signify the colors used on the
front/back of your print.
4 = Full Color, 1 = Black, 0 = No Printing.
Thus 4/4 means full color printing on the front & back, 4/1 means
full color printing on the front with black printing on the back, and
4/0 means full color printing on the front with no printing on the back.
- What types of paper are
used?
All of our products are printed on the highest
quality paper in the industry. Business Cards, Postcards, Greeting
Cards, Bookmarks and Door Hangers are all printed on 12pt card stock.
Flyers, Brochures, and Posters are printed on your choice of 80# or 100#
gloss text.
- What type of coating is
used?
We offer FREE UV gloss coating on the front side of
every business card, postcard, and greeting card. This coating adds a
luxurious glossy look and feel, plus acts as a protectant from the
elements ensuring your prints will stand the test of time.
Designing Your Own Artwork
This FAQ uses Adobe Photoshop 7 for examples. If you are using a program other than Photoshop, please contact
tech support if you need assistance.
- Where should I start?
Download the appropriate pre-formatted Adobe Photoshop template. Although these
templates are design ready, take a second to verify that the following
settings are correct:
Image -> Image Size -> Resolution:
300 pixels/inch
Image -> Mode -> (checkmark) CMYK Color
- What is the trim
line?
The trim line is located 1/8th of an inch away
from the outside edge of your design. This imaginary line marks where
the printing press will cut. The extra space left is the bleed area which is discarded after cutting.
 
YOU MUST
TAKE THIS EXTRA 1/8" INTO ACCOUNT WHEN CREATING YOUR OWN DESIGNS!! For
instance, a 4"x6" postcard will have a design template that measures
4.25"x6.25" (4 + .125 + .125) &
(6 + .125 + .125). For best
results, take your background colors all the way to the edge of the
design template, leaving no whitespace as shown in the examples.
- What is the text
line?
The text line is located 1/16th of an inch away
from the trim line. This imaginary line marks the boundary where your
text should stop. Although the automated machines used to cut are highly
accurate, it's best to leave that extra space from the cut line to
assure text is not cut off. This also aids in centering the text on the
design.
- What types of files are
accepted?
We currently accept JPG/JPEG, PDF, EPS,
TIFF, PSD, and Quark*
*Please contact
tech
support for details before uploading this filetype.
Shipping, Payments, Fees, and Refunds
- What forms of payment
are accepted?
Visa, Mastercard, American Express, and
Discover credit cards are accepted. No checks, cashiers checks, or money
orders are accepted at this time.
- What are my shipping
options and costs?
There is a 10% Shipping Charge added to orders in the continental U.S. Additional charges may apply for Hawaii, Alaska, Canada, etc. Rush delivery is available upon request - please contact customer support. International shipping is possibly available. Call for information.
- Are there any extra hidden fees?
No! Our online design studio is available for you to use free of charge. This includes uploading photos and logos, as well as
your own designs. The price you see is the price you pay.
- What is your refund policy?
If there is a mistake in the printing process your
products will be re-printed at no additional charge. If the prints have already been shipped, we will issue you a pickup slip allowing you to return them at no cost. We can not be held responsible in the event
of human errors such as spelling, misalignments, or inaccurate information printed on your products. We ask that you double check your designs for these common errors before ordering. Customer is
responsible for checking accuracy of order received after delivery. Our liability is for printed materials only and will not include the customer's cost of mailing products or any other costs associated after products have been received by the customer.
Turnaround Time
- When can I expect my
prints to arrive?
Typical turn around time is 7-10
business days from point of purchase to delivery. Turnaround time on
Envelopes and Letterheads is typically 3-4 weeks. Shipments outside of
the United States are shipped through USPS and can take 1-2 weeks or
more to arrive.
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Business Cards
